OVERVIEW
This website is operated by Fat Mountain Farms. Throughout the site, the terms “we”, “us” and “our” refer to Fat Mountain Farms. Fat Mountain Farms offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Messaging Terms & Conditions

Fat Mountain Farms | 210 Haynes Lennon Hwy Cerro Gordo NC US 28430

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Fat Mountain Farms. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Fat Mountain Farms. Fat Mountain Farms reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Fat Mountain Farms also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Fat Mountain Farms again, just sign up as you did the first time and Fat Mountain Farms will start sending messages to you again.

Info

For support regarding our services, email us at fatmountainfarms@gmail.com or, if supported, text "HELP" to +19102349697 at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Fat Mountain Farms, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at fatmountainfarms@gmail.com. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our https://www.fatmountainfarms.com/policies/privacy-policy.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Order fulfillment

All orders are filled and shipped every Monday & Tuesday. If you place an order after 12pm on Monday, it will not be shipped until the following Monday. Because we operate on a small scale, considered to aggregators and commodity farms, some of our products are subject to availability, and occasionally items ordered may be out of stock. We will contact you to discuss resolution. We strive to provide you with the most humane, regenerative products, and given the perishable nature of certain products, some situations are beyond our control.

Please ensure your order is correct before finalizing your purchase. Our system does not have the ability to make changes or edits to existing orders.

Weight

Please note that because no two animals look just alike, there may be some variability between two items of the same cut. We have refined our online store with specs that we think are reasonable. We are not able to guarantee a specific weight, quantity or individual cut size within a share beyond the general estimation and description which is provided for general guidance purposes only. Descriptions are provided as approximate representations of typical products, and we hope you will find this as a general, accurate depiction of the items you receive in your order.

Southeastern Regional Delivery

All Regional Delivery orders placed by 12 noon EST on a Friday will be delivered to your designated address the Monday immediately following. By placing your order and selecting the 'Southeastern Regional Delivery' option, you acknowledge that you understand when the next available delivery date will occur. Refunds and/or reshipment of orders for customers who fail to plan accordingly will not be permitted. 

Store Pick ups

Store pick ups at our Farm Store: Fat Mountain Farms, 210 Haynes Lennon Hwy, Cerro Gordo, NC 28430. If you choose the option of a store pick up at our Farm Store, please allow 36 hours from the time your order is placed to have it ready for pick up.

Payment and Billing Information

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method, and that you authorize us to charge your payment method for the total amount of your order or other purchase (including any applicable taxes and other charges). Your payment method will be pre authorized pending fulfillment and shipping. Once your order is shipped your payment will be finalized. 

If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. It is your responsibility to resolve any problem we encounter in order to proceed with your order.

Delivery

If you are not at home when your delivery arrives, the carrier will generally leave the package for you at your door. Our coolers are packaged with dry ice and will typically remain frozen for at least 3 days, but depending on the season and temperature in your geographic area at the time of delivery, advance planning to receive your package is advised. Tracking numbers for your order will be sent to the email address your online order was placed under and can be tracked directly on our website. You can track your order through the FedEx/UPS website.

If you have supplied the wrong address, please contact us immediately. We cannot take responsibility for the consequences of shipping to the wrong address, but we will do our best to remedy the situation. We cannot ship to a PO Box.

Returns and Refunds

Please inspect all products you receive from us for any damage or other issues upon delivery. In the event items are damaged or unsatisfactory please notify us at jackmiddleton@fatmountaindfarms or call us at (910)-234-9697. It is always helpful if you can photograph the package, the label, and any issues to help us with a resolution.

Due to USDA guidelines, we can not accept any returns for perishable items, but we take great pride in our premier customer service. If you are not satisfied, we will work with you to reach a reasonable resolution.

We may either replace the item at our expense or, depending on the circumstances and inventory, provide you a full or partial credit or refund of the purchase price for that item.

For non-perishable items: We are a farm, not a distributor or fulfillment center. As long as the items you ordered were fulfilled correctly, we expect the customer to keep them. We stand by the quality of all of our products. But, we are human - if we make a mistake, we will certainly correct it.